Dear Customer:

As the owner and manager of Sew What?, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Upon receipt of your completed survey we will send you a free Sew What? t-shirt…… I hope that you will accept this as a token of our good will. Please remember to select your desired t-shirt size at the bottom of this form.

Sincerely,
Megan Duckett
President


    Customer Service Representative
    Q: In thinking about your most recent experience with Sew What? Inc., was the quality of customer service you received:
    SuperiorVery SatisfactoryAbout AverageSomewhat UnsatisfactoryVery Poor

    Q: If you indicated that the customer service was unsatisfactory, would you please describe what happened?


    Q: Was the customer service representative knowledgeable about our products and services and able to answer your questions?
    Very KnowledgeableAdequately KnowledgeableDon't RememberLacked Knowledge

    Q: Can you offer additional comments on the customer service representative? What suggestions would you make to help us improve on our customer service?


    The Product
    Now please think about the features and benefits of the product itself.
    Q: How satisfied are you with the product(s) you purchased from us?
    Extremely SatisfiedVery SatisfiedSatisfiedSomewhat UnsatisfiedVery Unsatisfied

    Would you please take a few minutes to describe why you are / are not satisfied with the product?


    Q: What additional products/services would you like to see added to our current product line?


    Problem Resolution
    Q: In the case that you had a problem with your order, was the process for getting your concerns resolved satisfactory?
    Extremely SatisfactoryVery SatisfactoryAbout AverageSomewhat UnsatisfactoryVery Poor

    Q: Would you please take a few minutes to describe what happened and how it was resolved?


    The Process
    The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

    The waiting time for having my questions addressed was satisfactory
    Strongly AgreeAgreeNeutralDisagree
    My phone call was quickly transferred to the person who best could answer my question
    Strongly AgreeAgreeNeutralDisagree
    The sales representative who assisted me was courteous and polite at all times
    Strongly AgreeAgreeNeutralDisagree
    The return policy was made clear and provided at time of order confirmation
    Strongly AgreeAgreeNeutralDisagree
    My telephone calls and messages were returned promptly
    Strongly AgreeAgreeNeutralDisagree


    In Conclusion:
    Please indicate whether you agree or disagree with the following statements.

    I was able to purchase everything I needed for my project from Sew What?
    Strongly AgreeAgreeNeutralDisagree
    I plan to purchase again from Sew What? within 6 months
    Strongly AgreeAgreeNeutralDisagree
    Considering the total package offered by including customer service, product features and benefits and cost; I was satisfied with the service and product provided by Sew What? Inc
    Strongly AgreeAgreeNeutralDisagree


    Name:*