Dear Customer:

As the owner and manager of Sew What?, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Upon receipt of your completed survey we will send you a free Sew What? t-shirt…… I hope that you will accept this as a token of our good will. Please remember to select your desired t-shirt size at the bottom of this form.

Sincerely,
Megan Duckett
President


Customer Service Representative
Q: In thinking about your most recent experience with Sew What? Inc., was the quality of customer service you received:
SuperiorVery SatisfactoryAbout AverageSomewhat UnsatisfactoryVery Poor

Q: If you indicated that the customer service was unsatisfactory, would you please describe what happened?


Q: Was the customer service representative knowledgeable about our products and services and able to answer your questions?
Very KnowledgeableAdequately KnowledgeableDon't RememberLacked Knowledge

Q: Can you offer additional comments on the customer service representative? What suggestions would you make to help us improve on our customer service?


The Product
Now please think about the features and benefits of the product itself.
Q: How satisfied are you with the product(s) you purchased from us?
Extremely SatisfiedVery SatisfiedSatisfiedSomewhat UnsatisfiedVery Unsatisfied

Would you please take a few minutes to describe why you are / are not satisfied with the product?


Q: What additional products/services would you like to see added to our current product line?


Problem Resolution
Q: In the case that you had a problem with your order, was the process for getting your concerns resolved satisfactory?
Extremely SatisfactoryVery SatisfactoryAbout AverageSomewhat UnsatisfactoryVery Poor

Q: Would you please take a few minutes to describe what happened and how it was resolved?


The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

The waiting time for having my questions addressed was satisfactory
Strongly AgreeAgreeNeutralDisagree
My phone call was quickly transferred to the person who best could answer my question
Strongly AgreeAgreeNeutralDisagree
The sales representative who assisted me was courteous and polite at all times
Strongly AgreeAgreeNeutralDisagree
The return policy was made clear and provided at time of order confirmation
Strongly AgreeAgreeNeutralDisagree
My telephone calls and messages were returned promptly
Strongly AgreeAgreeNeutralDisagree


In Conclusion:
Please indicate whether you agree or disagree with the following statements.

I was able to purchase everything I needed for my project from Sew What?
Strongly AgreeAgreeNeutralDisagree
I plan to purchase again from Sew What? within 6 months
Strongly AgreeAgreeNeutralDisagree
Considering the total package offered by including customer service, product features and benefits and cost; I was satisfied with the service and product provided by Sew What? Inc
Strongly AgreeAgreeNeutralDisagree


Name:*
Email Address:*
Company:
Address Line 1:*
Address Line 2:
City:*
State:*
Zip:*
Order Confirmation Number:
Would you like to receive the Sew What? Inc. Newsletter? YesNo
Thank you for completing our Customer Satisfaction Survey. We will send you a free T-shirt as a token of our appreciation.
Shirt Size:
Enter Code:captcha

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please contact: –
Sew What? Inc
Megan Duckett
1978 Gladwick Street
Rancho Dominguez, CA 90220
USA