Recently, we had a client contact us regarding a problem with a rental drape. During the course of the tour, the drape had, unfortunately, become stained in several places. The tour was still ongoing, and so of course, the client needed to use the drape for the remainder of the tour. Thankfully, before making any attempt at cleaning the drape onsite, the client contacted us for advice.
Normally, as a rule, we do not recommend that our clients clean our rental drapes themselves, as there are a number of factors to consider that you might not at first realize. First and foremost is the quality of the flame retardancy of the fabric. In some cases, laundering or dry cleaning can diminish or completely remove the flame retardancy of the fabric, which could create a questionable or dangerous situation later on. Second, the type of fabric can play a big part in how to treat the stains. Whether it be a “velour-style” fabric, such as an Encore Velour, or a smooth faced fabric such as a Poly Muslin or Satin, the type of fabric can make a huge difference on the best way to clean the drape. Depending on the fabric, even spot cleaning could cause unsightly water marks on the fabric.
We always recommend that if you have any questions about a newly stained rental drape, that you contact a Rent What? representative right away. We can provide you with the best solution to the problem. While on rare occasion, we may recommend judicious spot-cleaning, in many cases, the best solution may be for us to “swap out” the stained drape with a clean replacement drape. Problem solved. Of course, the original drape, upon return, would be considered damaged due to the stains – but if our optional damage waiver was included on your rental order, the chances are that you’re covered.
So, if your rental drapes become stained or soiled mid-tour, don’t try to figure it out on your own. Give us a call – we are always here to provide that “extreme service” to help solve these kinds of problems.