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Monthly Archives: September 2011

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29 09, 2011

Thinking about customer service

By |September 29th, 2011|Authors, Company|0 Comments

We here at Rent What? Inc. pride ourselves not only on our competitive pricing, our amazing selection, our prompt deliveries and pickups, and our innovative designs, but also on our amazing customer service, or as we like to put it, “Ultimate Rentals, Extreme Service”. But I was thinking recently, what exactly is great customer service?

I did a little internet research on customer service, and I found a lot of good information on the subject. One article, 8 Rules of Good Customer Service, had some great points about listening to your customers, being helpful, and much more. I agree with the article wholeheartedly. But to me, while the eight rules constitute good customer service, you really have to go above and beyond to provide great customer service.

To me, when your goal is not only to give your customers what they expect, but to also go above and beyond to give them more than they ever dreamed they’d even want, then THAT is great customer service. When you can think ahead to any possible issue that might come up, and you are able to stop it before it even begins, then THAT is great customer service. When you go the extra step to make sure your clients get more than they dreamed they could get for a price within their budget, then THAT is great customer service. And when you consider every single detail and make sure that everything that is important to your client is now important to you too, then THAT is great customer service.

In today’s tough economy, there are a lot of companies out there competing for customers, so here at Rent What? we strive to be the easiest, friendliest, most creative, and most organized drapery rental business out there. But above everything else, I think that it is outstanding customer service that makes a good company great, and I am proud to say that, in my opinion, this is truly an area in which Rent What excels.

27 09, 2011

The passion of illustration

By |September 27th, 2011|News|0 Comments

Not long ago I wrote about finding inspiration. This morning I was greeted with an email Megan forwarded to me that I found to be very inspirational.

A young lady named Leah (11 years old) sent us an illustration that she was inspired to create after becoming aware of Megan’s band, Without Warning.
I dont know Leah but I can tell you she is extremely talented. The illustration is well done in both detail and composition. You inspire me Leah. Thank you for sending this. It reminds me of when I was a kid and filled the walls of my room with illustrations of KISS and other bands. Making art for the passion of making art… It’s a beautiful thing.
Without Warning Girl by Leah

Without Warning Girl by Leah

22 09, 2011

Thinking Design?

By |September 22nd, 2011|Digital Printing, Education|0 Comments

Design of a printed backdrop starts by identifying a goal or desired end result. Depending on your needs and personal taste, this can take on many different forms. The process can start with a cocktail napkin sketch and a few key words that describe look and feel or, it can be a taken from existing brand pieces such as printed collateral, new CD artwork, your web site or whatever brings you inspiration. The key is in translating that vision into a grand format that sets the tone you are looking for. 
Literal translations can work. Sometimes they don’t. That’s when its time to start thinking design.

20 09, 2011

Rock and Roll Camaraderie

By |September 20th, 2011|Company, News|1 Comment

As you probably already know, the co-owner and president of Sew What? and Rent What? is Megan Duckett, who is a woman of many skills and talents. One of them is her unbelievably-rockin’ band Without Warning. We had a treat last week and were able to go see her band perform live at a wonderful little concert hall in Redondo Beach. Not only was it great for all of us to get together outside of work and help celebrate our boss’s amazing talents as a singer and most of all as a *ROCKER!*, but it was so much fun to be able to hang out with one another outside of the work environment!

Without Warning members Megan Dawn, Doug, DC, David, and Hughes

Even better was bringing several companies that we work so closely with on a day to day basis to come join in the festivities. We here at Sew What? and Rent What? really are a “family”, and a lot of these other companies are like family to us too. One business in particular has been a huge sponsor of Without Warning, and has also been an incredible company for Rent What? to have worked with for years. This company is All Access, who, with the help of Bob Hughes, encouraged Megan to audition for the band earlier this year, and has been indispensable with the band’s swiftly growing popularity ever since.

There’s nothing like “Rock and Roll Camaraderie” to bring everyone together on a Saturday night, and not have to worry about which black poly silk drapes are going where, what solenoid delivery needs to be made that next week, or the huge Austrian drape order that is next on the horizon. By spending some fun quality time with one another, we get to really get to know one another on a more personal level, and that grows into a richer admiration and respect for each other that we might not otherwise have.

 This makes us stronger as a company, and that translates into better customer service and quality of product for our clients. Who knew that getting together to enjoy a little rock and roll could have such far reaching benefits for everyone?

15 09, 2011

Collaboration-

By |September 15th, 2011|Digital Printing|0 Comments

One of my favorite aspects about what I get to do is the opportunity to collaborate with a recording artist and/or their creative team.
The process usually starts out with a “wish list” of what the artist or team is looking for. I’ve been approached over the years to create all manner of designs and Illustrations for everything from backdrops to concert t-shirts. “The more off the wall the better I say. ”
I’ve found one common denominator.  That is “We all want to bring something fresh and new to the world creatively.” What Drives my passion for collaboration? “The chemistry and contribution of different artists and creative thinkers coming together for a common goal.” Lets Collaborate.